Returns & Exchanges
Last Updated: January 15, 2026
At HEALING CO INC, I want you to be completely satisfied with your purchase. This policy outlines the rules for returns and refunds on items purchased through my store ().
1. Return Eligibility
You may request a return if:
The item is unused, in its original condition, and in the original packaging.
Your request is submitted within 30 days of the delivery date.
The product received is defective, damaged during shipping, or incorrect (we sent the wrong item).
Please Note: Certain items may be non-returnable, such as:
Digital downloads or software.
Products marked as “Final Sale” or purchased on clearance.
Custom-made or personalized items.
2. Refund Process
Once I receive your returned item and inspect it, I will notify you about the status of your refund.
If approved, your refund will be processed to the original payment method.
Please allow 3–7 business days for the refund to appear in your account after processing, depending on your bank or card issuer.
3. Non-Refundable Situations
I generally cannot offer refunds in the following situations:
Items returned more than 30 days after delivery.
Items that show signs of use, damage caused by the customer, or are not in their original condition/packaging.
Items marked as “Final Sale,” clearance items, or purchased with a promotional discount (unless defective/damaged/incorrect).
Original shipping and handling fees (unless the item was defective, damaged, or incorrect due to an error on my part).
Digital products once downloaded or accessed.
Custom or personalized orders.
4. How to Initiate a Return or Refund Request
To start a return, please contact me:
Email: support@zentora.cv
Phone: +1 747-338-4705 (Please note this is for inquiries; returns must be initiated via email).
Include in your email:
Your Order Number.
The Reason for your return request.
Photos of the item (especially if it’s defective, damaged, or incorrect) – this helps me process your request faster.
I will review your request and, if eligible, provide you with return instructions and the address to send the item back.
5. Return Shipping
Customers are generally responsible for the cost of return shipping unless the return is due to an error on my part (e.g., sending a defective, damaged, or incorrect item).
I recommend using a trackable shipping service and purchasing shipping insurance for your return. I cannot guarantee that I will receive your returned item.
6. Final Sale Items
Items clearly marked as “Final Sale” at the time of purchase are not eligible for return or refund unless they arrive defective, damaged, or are incorrect.
7. Damaged or Defective Items / Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact me immediately (within 48 hours of delivery is preferred) at support@zentora.cv with your order number and photos. I will work with you to arrange a replacement or refund, including covering return shipping costs if necessary.
8. Exchanges
I currently only process refunds. If you need a replacement for a defective, damaged, or incorrect item, please indicate this in your return request email.
9. Contact
For any questions about this policy or your order, please contact me:
Email: support@zentora.cv
Phone: +1 747-338-4705
Mail: HEALING CO INC, 11TH FLOOR, TEN GRAND STREET, BROOKLYN, NEW YORK 11249