Shipping
Effective Date: January 15, 2026
1. Purpose and Scope
This Shipping Policy applies to all orders shipped by HEALING CO INC (operated by an individual seller). It covers all goods purchased through our online store, including returns and exchanges. We are committed to ensuring safe, timely, and cost-effective delivery for a positive customer experience.
2. Selection of Carriers
We partner with reputable logistics providers who comply with applicable international and local laws and regulations. Carriers are selected based on service quality, reliability, coverage for your destination, and cost-effectiveness.
3. Shipping Methods & Carriers
Standard Regions (Continental US, Major International Hubs): We primarily use carriers like USPS, FedEx, UPS, DHL, or similar express services depending on destination and package characteristics.
Remote or Less Accessible Areas: Shipments to areas with limited carrier coverage (determined at checkout or by carrier limitations) may be shipped via alternative services like standard postal mail or regional carriers, potentially impacting speed and cost.
Special Items: Items requiring special handling (e.g., high-value, fragile, oversized, temperature-sensitive, or regulated goods) will be shipped via appropriate designated services or carriers. Specific requirements will be noted on the product page or communicated during processing.
4. Shipping Timeframes (Processing + Transit)
Order Processing: Orders placed and paid for before 3:00 PM EST (Eastern Standard Time) on a business day (Monday-Friday, excluding public holidays) will typically be processed and handed off to the carrier within 1-2 business days. Orders placed after this time, or on weekends/holidays, will begin processing the next business day.
Pre-Order/Custom/Marked Items: Items clearly marked as “Pre-order,” “Made to Order,” “Ships within X days,” etc., will follow the specific timeframe stated on the product page. Processing time starts afterany stated production period.
Transit Time: Transit time begins afterthe carrier receives the package. Estimated delivery windows provided at checkout or via carrier tracking are estimates, not guarantees, and depend on the destination and service selected. International shipments are subject to customs processing times beyond our control.
5. Shipping Fees
Free Shipping: Free standard shipping may be offered on orders meeting a minimum purchase value within specific regions (e.g., Continental US). Details and any minimum thresholds will be clearly displayed during checkout.
Standard Fees: Orders not qualifying for free shipping will incur calculated shipping fees based on package weight, dimensions, destination, and selected service. Fees are displayed during checkout before payment.
Remote Area Surcharge: Shipments to destinations classified as remote or requiring special handling by carriers may incur an additional surcharge. This will be calculated and displayed during checkout.
International Fees: International shipping fees include carrier costs and may also include estimated duties/taxes depending on the destination country’s regulations and the selected shipping option. These are calculated and displayed during checkout. The customer is ultimately responsible for any customs duties, taxes, or fees levied by their country upon import.
6. Return & Exchange Shipping Responsibilities
Our Error (Defective/Wrong Item): If you receive a defective item or an item different from what you ordered due to our error, we will cover the cost of return shipping and the cost to ship the correct replacement or refund.
Customer-Initiated Return/Exchange (Change of Mind, etc.): For returns or exchanges initiated by the customer (e.g., size not fit, change of mind) within our stated return window (typically 7-14 days from receipt, unless otherwise specified), and where the item is unused, in its original condition, and with all tags/packaging:
The customer is responsible for the cost of return shipping to our designated address.
We will cover the cost of shipping the replacement item (if applicable).
Refused/Undeliverable Due to Customer Error: If a package is refused or cannot be delivered due to an incorrect or insufficient address provided by the customer, the customer is responsible for all associated shipping costs (initial and return).
7. Risk of Loss & Title
Responsibility for the goods (risk of loss or damage) and legal ownership (title) transfers to you, the customer, once the carrier takes possession of the package for delivery. We recommend inspecting packages upon delivery and noting any damage with the carrier immediately.
8. Prohibited & Restricted Items
We comply with international, national, and carrier regulations regarding prohibited and restricted items (e.g., dangerous goods, certain liquids, batteries, etc.). Customers are responsible for ensuring items they order comply with the laws and regulations of their destination country. We reserve the right to refuse shipment of any item we deem potentially problematic.
9. Force Majeure
We are not liable for delays or failures in performance resulting from causes beyond our reasonable control. This includes, but is not limited to: natural disasters, war, terrorism, pandemics, government actions, labor disputes, severe weather, or significant disruptions in carrier networks.
10. Policy Updates
We reserve the right to modify this Shipping Policy at any time. The most current version will always be posted on our website (zentora.cv) and will take effect immediately upon posting. It is your responsibility to review this policy periodically for changes.
Contact Us
If you have any questions about this Shipping Policy, please contact our customer service:
Email: support@zentora.cv
Phone: +1 (747) 338-4705
Mail: HEALING CO INC, 11TH FLOOR TEN GRAND STREET, BROOKLYN, NEW YORK 11249